Shipping policy
Shipping Policy
Shipping and Handling is only $5.99 per order via USPS First Class/Priority Mail (for package up to 2 lbs.) or $8.99 via UPS Ground (regardless of weight) within the Continental United States. Orders addressed to P.O. Box, APO, FPO, Hawaii and Alaska will only be shipped via USPS Mail. Express shipping is also available for additional charges.
Free Shipping
Order of $80 or more is eligible to receive free Super Saver Shipping. Depending on shipping weight and location, we might ship via UPS or Post Office First Class/Priority Mail to a physical address in the continuous 48 states. (Free shipping does not apply to Alaska, Hawaii, APO, FPO, PO Box and international addresses.)
Shipping Option Chart
| USPS First Class/Priority Mail | $5.99 | Approx. 4 to 8 business days Mon. - Sat. Delivery |
| UPS Ground | $8.99 | Approx. 3 to 6 business days Mon. - Fri. Delivery |
| UPS 2 Days | $19.99 | 2 business days Mon. - Fri. Delivery |
| UPS Overnight | $34.99 | 1 business day Mon. - Fri. Delivery |
Orders Received on Saturdays, Sundays, or Holidays will be processed the next Business day.
Express orders received after 3:00 pm Central Standard Time will be shipped the next business day.
Order with wrong shipping address shipped through UPS is subjected to a $10 address correction fee. Please double check you shipping address during checkout.
A $10 fee will be charged for any order that was shipped through UPS and got returned back to us after three delivery attempts made by UPS.
We are not responsible for lost/missing packages due to an incorrect address. Please make sure that the shipping address given to us is correct. In an event that the package is missing/lost due to an incorrect address, we will not issue any refund and will not resend the package.
For package over 1 lb, we may ship it via UPS even if US Postal Service was originally selected without any additional charge to the customer.
Occasionally some items may be temporarily back-ordered. If replenishment of a back-ordered item takes longer than two business days, we will process those items that are available and ship the partial order. The back-ordered item will be shipped to you as it becomes available without further shipping fee. You will be notified of these changes to your order via email or with a note in the package shipped to you.
We may from time to time send out product samples with your order. We hope to keep you posted so that you may discover all the health giving benefits of natural herbal products we have.
Track My Order
To track your order, go to your account. Find the order you want to track. If the order has been shipped, a UPS tracking number will be provided with the order information. Clicking on the tracking number will take you to UPS' tracking website.
International Orders
To place an international order, please call our customer service department at 01-312-881-0004 Monday – Friday 9AM – 5PM Central Standard Time.
Customer is solely responsible for knowing the importation policy of dietary supplement of the Ship-To country. Customer is solely responsible for any customs fee and duty taxes. Any delay or lost of the package due to customer’s failure to pay customs fee and taxes will be the customer’s responsibility. Any delay or lost of the package due to the Ship-To country’s importation policy will be the customer’s responsibility. An order returned to us by the Ship-To country’s customs would be treated as an unauthorized return and subject to a 15% restocking fee. The shipping charge is not refundable.
It may take 6 – 10 months for a package to be return to us by the Ship-To country’s customs. We must receive the returning package before issuing any refunds.
Payment Types
We currently accept: Visa, Mastercard, Discover Card, American Express, Money Orders, Cashiers Checks, Personal Checks
When paying by credit card, please make sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. Extra processing time may be required If you are shipping to a address different from your billing address.
Additional Digits of Credit Card - Security Code:
You may be asked to provide us with the additional last three digits of your credit card that are located on the back of your credit card for verification that the credit card is in your possession. We need to have this information to insure that the credit card being used is valid and in good standing and that this order is authorized by the proper owner of the card.
Paying with Credit Card Online is secure with Bright Nutrition, Inc. in Chicago We employ the latest 128-bit encryption technology to protect your personal information. Please read our security policy for more information.
Payments By Paypal: